Terms of service

Terms of Service
Last updated: April 15, 2026
Welcome to Lovavia. Throughout these Terms of Service, the terms “Lovavia,” “we,” “us,” and “our” refer to Lovavia and its store, website, and related services, content, products, features, and tools (collectively, the “Services”).
Please read these Terms of Service carefully before accessing, browsing, or purchasing from our Services. By using our Services, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website. If you do not agree to these Terms, you must not use or access our Services.
1. Eligibility and Use of the Services
By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are using the Services with the consent and supervision of a parent or legal guardian.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use our Services in any manner that could damage, disable, overburden, or impair our website or interfere with any other party’s use of the Services.
If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You agree to provide accurate, current, and complete information and to update such information as necessary.
2. Products, Presentation, and Custom Orders
Lovavia offers premium pet apparel, including bespoke, made-to-order, made-to-measure, and limited-production pieces. Because many of our garments are handcrafted and produced in small batches, slight variations in stitching, placement, fabric texture, finishing, or color tone may naturally occur.
We make reasonable efforts to display and describe our products as accurately as possible. However, actual colors, textures, proportions, and appearance may vary depending on your device, screen settings, lighting, and production materials. Certain editorial, campaign, or styled images may be used for presentation purposes and may not reflect every exact detail of the final handmade product.
Where products are made based on measurements, breed profile, body type, style selections, or other information submitted by you, you are responsible for ensuring that all information provided is accurate and complete. We are not responsible for fit or suitability issues caused by inaccurate measurements, incomplete information, or customer selection errors.
We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.
3. Orders and Acceptance
When you place an order, you are making an offer to purchase. All orders are subject to acceptance by Lovavia. We reserve the right to accept, reject, limit, or cancel any order at our discretion, including where we suspect fraud, unauthorized activity, pricing errors, stock issues, or inaccurate customer information.
Your order is not accepted until payment has been successfully received and we have issued an order confirmation or otherwise commenced fulfillment.
Because many Lovavia items are custom or made to order, once production has begun, order cancellations may not be possible. Please review your order carefully before checkout.
4. Pricing, Payments, and Charges
All prices displayed on our website are subject to change without notice. The price charged for a product will be the price in effect at the time your order is placed, unless there is an obvious pricing error.
Unless otherwise stated, prices do not include shipping charges, duties, customs fees, import taxes, VAT, sales tax, or similar charges. You are responsible for any such charges imposed by your jurisdiction or applicable authorities.
You agree to provide current, complete, and accurate billing, payment, and shipping information for all purchases made through our Services. By placing an order, you represent that you are authorized to use the payment method provided and that all charges incurred may be validly processed against that payment method.
5. Custom Pieces, Final Sale, and Customer Responsibility
Many Lovavia products are bespoke or personalized. Unless otherwise expressly stated in writing, custom, personalized, made-to-measure, and made-to-order items are treated as final sale in accordance with our Refund Policy.
This includes, without limitation, items produced using submitted measurements, breed or body information, requested materials, selected colors, special design adjustments, embroidered details, or other personalized specifications.
You acknowledge that custom production is initiated specifically for your order. Once such production has started, the item may not be cancelled, returned, exchanged, or refunded except as expressly provided under our Refund Policy.
6. Shipping, Delivery, and Risk of Loss
Shipping and delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, weather, labor disruptions, supply chain interruptions, force majeure events, or other circumstances outside our reasonable control.
Unless otherwise required by applicable law, title to and risk of loss for products pass to you when the order is delivered to the shipping carrier or, where required by law, upon delivery to the address provided in your order.
It is your responsibility to provide a correct and deliverable shipping address. We are not responsible for loss, delay, or extra charges resulting from incorrect address information supplied by you.
7. Returns, Refunds, and Exchanges
All returns, refunds, exchanges, damaged-item claims, and fit-related issues are governed exclusively by our Refund Policy.
By placing an order through our Services, you acknowledge that your purchase is subject to the terms of our Refund Policy, including any limitations applicable to custom, personalized, or made-to-order items.
8. Pet Use and Owner Supervision
Our garments are intended as apparel products for companion pets. You are solely responsible for determining whether a product is appropriate for your pet’s size, temperament, condition, and intended use.
Pets should be supervised while wearing any garment or accessory. You should discontinue use immediately if your pet shows signs of discomfort, restricted movement, irritation, chewing, entanglement risk, distress, or any adverse reaction.
To the fullest extent permitted by law, Lovavia is not responsible for injury, loss, or damage arising from misuse, improper fit due to customer-provided measurements, unsupervised wear, chewing, scratching, alteration, improper washing, or use beyond the product’s intended purpose.
9. Intellectual Property
All content and materials on the Services, including without limitation all text, graphics, logos, trademarks, product names, product descriptions, photographs, styling, artwork, video, audio, design elements, layout, source content, and overall presentation, are owned by Lovavia, its affiliates, licensors, or content providers and are protected by intellectual property laws.
You may use the Services only for personal, lawful, non-commercial shopping purposes. You may not reproduce, republish, copy, distribute, modify, sell, scrape, download, store, transmit, exploit, or create derivative works from any part of the Services without our prior written consent.
All rights not expressly granted are reserved by Lovavia.
10. Optional Tools and Third-Party Services
We may provide access to third-party tools, services, applications, or integrations that we do not control or monitor. Any such tools are provided on an “as is” and “as available” basis without warranties, endorsements, or representations of any kind.
Your use of any third-party service is at your own risk and subject to the terms and policies of the relevant third party. We are not liable for the content, functionality, security, availability, or practices of third-party tools or services.
11. Third-Party Links
Our Services may contain links to third-party websites or resources. These links are provided for convenience only. We are not responsible for examining or evaluating the content, accuracy, availability, or policies of any third-party sites.
If you access a third-party website from our Services, you do so at your own risk. Any disputes or claims concerning third-party products or services must be addressed directly to the third party.
12. Relationship with Shopify
Lovavia is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Lovavia, not with Shopify.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Lovavia, including any injury, damage, loss, refund dispute, shipping issue, product issue, or claim arising from products or services purchased from Lovavia.
You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Lovavia.
13. Privacy
All personal information collected through the Services is governed by our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
Because our store is hosted on Shopify, certain personal information may also be collected, processed, stored, or transmitted by Shopify and its service providers in order to operate and improve the Services.
14. Feedback and User Submissions
If you submit or transmit any ideas, suggestions, reviews, comments, feedback, proposals, photos, messages, or other materials to us, whether requested or unsolicited (“Feedback”), you grant Lovavia a perpetual, worldwide, royalty-free, sublicensable right to use, reproduce, modify, publish, display, distribute, and otherwise use such Feedback for any lawful purpose, including business, marketing, product development, and customer service purposes.
You represent that any Feedback you provide is accurate, does not violate any third-party rights, and does not contain unlawful, offensive, defamatory, infringing, misleading, or malicious material.
We may, but are not obligated to, review, edit, remove, or refuse any Feedback in our sole discretion.
15. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, transit times, or other matters. We reserve the right to correct any such errors, inaccuracies, or omissions and to update information or cancel orders where necessary, including after an order has been submitted.
16. Prohibited Uses
You may not access or use the Services, directly or indirectly:
• for any unlawful, fraudulent, abusive, or malicious purpose;
• to violate any law, regulation, or third-party right;
• to infringe or misuse our intellectual property;
• to upload or transmit viruses, malware, or harmful code;
• to scrape, harvest, copy, extract, or monitor data from the Services without authorization;
• to interfere with the security, performance, or proper functioning of the Services;
• to use bots, spiders, crawlers, automated scripts, AI agents, or similar tools to access or interact with the Services in violation of these Terms;
• to impersonate any person or entity or submit false or misleading information;
• to send spam, junk mail, chain letters, or unauthorized promotional communications.
We reserve the right to suspend, block, restrict, or terminate access to the Services if we believe you have violated these Terms.
17. Agent Terms
This section applies if you use, enable, deploy, or allow any software, automation, bot, or agent to access, use, or interact with the Services.
Any such agent must accurately identify itself, must not disguise automated activity as human activity, must not bypass CAPTCHAs or similar controls, and must not circumvent any technical measures used to restrict, limit, or govern access to the Services.
We reserve the right to restrict, block, or prohibit any automated access to the Services at any time.
18. Termination
We may suspend or terminate your access to the Services, or any portion of them, at any time and for any reason, without prior notice, including if we believe you have violated these Terms.
Termination will not affect any rights or obligations that arose before termination, including payment obligations, intellectual property protections, disclaimers, liability limitations, indemnities, and any other provisions that by their nature should survive termination.
19. Disclaimer of Warranties
The Services, all content on the Services, and all products offered through the Services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.
Except as expressly stated by Lovavia in writing, we make no representation or warranty of any kind, express or implied, regarding the Services or any products, including without limitation warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, uninterrupted access, security, or error-free operation.
Nothing on the Services constitutes veterinary, medical, or professional advice.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
20. Limitation of Liability
To the fullest extent permitted by law, Lovavia, its owners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and partners shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, savings, goodwill, data, or opportunity, arising out of or related to your use of the Services or purchase or use of any product.
To the fullest extent permitted by law, our total liability for any claim arising from or relating to the Services or any product purchased from us shall not exceed the amount actually paid by you to Lovavia for the product or order giving rise to the claim.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
21. Indemnification
You agree to indemnify, defend, and hold harmless Lovavia and its affiliates, officers, directors, employees, agents, contractors, service providers, licensors, and partners from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:
• your breach of these Terms or any policy incorporated into them;
• your misuse of the Services;
• your violation of any law or third-party right;
• any data, content, measurements, specifications, or information submitted by you;
• your use of products purchased from Lovavia.
22. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall remain valid and enforceable.
23. Waiver and Entire Agreement
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other right.
These Terms, together with our policies posted on the website, constitute the entire agreement between you and Lovavia regarding your use of the Services and supersede all prior or contemporaneous understandings, communications, and proposals, whether oral or written.
24. Assignment
You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, or delegate these Terms and any rights or obligations under them without restriction, including in connection with a merger, acquisition, sale of assets, or corporate reorganization.
25. Governing Law
These Terms and any dispute arising out of or relating to the Services or any purchase from Lovavia shall be governed by and construed in accordance with the laws of the jurisdiction in which Lovavia is headquartered, without regard to conflict of law principles.
You agree that any dispute shall be brought in the courts having jurisdiction over that location, unless applicable consumer law requires otherwise.
26. Changes to These Terms
We reserve the right to update, revise, or replace any part of these Terms at any time by posting the updated version on our website. Changes will take effect upon posting unless a later effective date is stated.
Your continued use of the Services after such changes are posted constitutes your acceptance of the revised Terms.
27. Contact Information
Questions about these Terms of Service should be sent to:
Lovavia Customer Care
Email: vip@lovavia.com
Trading Name: Lovavia
Business Address: Qingdao, Shandong Province, China
Business Phone Number: +8615634210896